3/27/2012

This is an excellent design

Ordered this from Amazon; great price and fast shipping. Received it a few days after ordering. As per other reviews, it took longer to take out the old faucet than it did to install the new.

Read the instructions before hand just to familiarize myself with the steps. The only problem was threading the hose for the faucet head down through the body or base. Called Delta and the gentleman who answered told me to push the little plastic button on the back side of the arching tube, remove the tube, push the hose through the arch first, than through the base and connect the arching tube back to the base; end of problem. I wish the instructions had said that! Other than that, hook up of the pex tubes went smoothly. Just don't overtighten the connections but be sure to check for leaks.

Per one other reviewer, the faucet does seem to get water stained but it's not noticeable when the faucet is dry. It looks good and we hope to have many years of trouble free service! I love this faucet, it was simple to install and works wonderfully. I was afraid that I would get water splash back because it is so tall, but not at all. The sprayer retracts well and it is a great design. I've received many compliments on it. Bought the Delta faucet 9178-ss-dst about two weeks ago. After I had it installed, the faucet had a slow drip. I called Delta and they were very helpful. They told me the problem was probably the cartridge. Delta setup to send me a new cartridge, for me to install. The day after speaking to Delta, water sprinkled out of the faucet from underneath my counter. After shutting the water valves and cleaning up the mess, I called Delta back about this new problem. They said the cartridge, which was on the way, would fix the second problem as well as the first. Once I received and installed the cartridge, all was well for about four hours. The water wasn't dripping anymore, now it was lightly streaming out of the faucet and the second problem was sprinkling my inner cabinet from underneath again. So now, Delta is sending me a new faucet. Delta has told me that I will be reimbursed for the charges I will incur for bringing my plumber out again to install the new faucet. Delta has been very helpful so far. If it wasn't for Delta's customer support, I would have given this review the lowest rating. I will follow up with another review once my new faucet is installed. This was very easy to install. Looks great, I thought it might be too big, but its not. The pull-down sprayer is kind of a pain. It pulls down easily, but if you want to spray something really tall, you have to pull it way down to be able to bring the spray head up. Fortunately, we don't need to do this often. The faucet is tall on its own, so most pans and dishes fit underneath without having to play with the sprayer. Also. like you may have read, the sprayer has a magnetic catch, so no fooling around there.
Highly recommended.


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