Important information about Ooma

I have installed two Ooma (Core) devices bought through Amazon. I have Comcast cable for my internet connection. I accepted a new telephone number that was provided by Ooma free of charge and installation and everything was without incident. Overall process took about an hour.

The other Ooma (Core) device was installed using AT&T DSL with number porting. This was a "Nightmare and a half" and I hope that I can gift some pointers to anyone reading this review as a step in the right direction. If you want to keep your existing telephone number, you need to request a "number port" from Ooma. This is a basic form that you fill out and complete, pay a $39 fee and wait a minimum of 6 weeks. This is the time that it takes for Ooma to port your existing number from AT&T as they had mentioned to me that the FCC is involved and this is why there is so much bureaucratic wait time.

Unfortunately, there is no easy way to keep DSL and operate an Ooma device. AT&T recommends a "dry loop" service. This means that your phone line will be disconnected and you will have an internet connection through a non-working phone jack. DSL works by your existing telephone number attached to your internet connection. Believe me, AT&T will give you the "run-around" for days and days and tell you how impossible this is to do and by the end of all of this calamity...you'll just want to return this Ooma device back to Amazon and forget about "free" phone service forever.

Persistence pays off and this is what you would have to do. Step one...disconnect your internet DSL service, but request that your telephone number remain active. Your phone number must remain active in order for Ooma to port this number and it must remain in active status for at least 6-8 weeks. If for some reason you lose the number...there is about a week or so time frame to get your number back before it may be released to someone else. You will also lose your internet service...I would recommend finding another internet service in the meantime and go back to AT&T after your commitment is over. I went with Comcast as they are having a sale. Step two...wait for your number to port over and you're done.

If you don't care about losing your telephone number with this changeover, then you should have lesser problems. Just request for a "dry loop" change.

I received an email from Ooma in regards to their changes in terms and conditions. What was suppose to be "free" forever has some "hick-ups". Phone calls up to 5,000 minutes are "free". Anything after that, you will be charged. That's over 80 hours of calling per month and well over what I will ever use, but if you see yourself needing more...this plan is not for you. Ooma Premier has decreased to $9.99. 411 calls are now $0.99. Ooma encourages you to use "800-GOOG-411" or "800-FREE-411" as these are both free calls.

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