Fantastic for singles and their empty-nester parents.

I wanted to keep my landline, but I don't want to keep "feeding the beast" (a certain huge telephone company the name of which roughly rhymes with "horizon"); that is, I didn't want to pay for services I didn't need or want from them. Ooma's easy to set up (I have the beast's fiber-optic internet service), and online management (e.g., blocking numbers including telemarketers and phishing callers posing as "card services"; billing preferences; voicemail settings including having voicemail cc'd to my email in a .mov format). Premium services are totally worth it. I ported my number over for free when I signed-up for a year's subscription to Premium services (porting takes about two weeks and went smoothly): make sure you aren't hit with any early termination charges from your previous phone company (I was hit with at $179 charge - ouch).

Ooma customer service is best handled on the phone or in their online message board (accessible through My Ooma - your account management site online). Email inquiries take a while to result in responses, but Ooma reps reply to board posts in about a day, and after that, you can be in direct contact with them regarding you issue via email.

Sound quality without a landline is excellent.

For my empty-nester parents, I'm keeping a bare-bones landline with "the beast" telephone co., but am adding Ooma so I can easily block anonymous telemarketers and the like, who bother them way too much (and, it seems, freak them out, though they won't admit it). I'm keeping the landline because I don't want them to be hit with an early termination charge from "the beast" phone co., and because it's a nice way to contribute to Ooma's P2P network/community - to ensure its success. By subscribing to Premium Services, I'm able to manage how their calls are handled, according to their stated preferences. It's a great way I'm helping my parents streamline things (no dinnertime calls, etc.). Love Ooma and hope they grow and grow!
To get your phone messages, just call your own number and listen to them. Or, if you like, goto [...] and listen to them through your computer.

The only tricky part with ooma is the number port. My port required several contacts with ooma support to make sure they got the request and then to confirm it actually happened. As a result, it took a couple months. No worries. It all worked out. Just don't cancel your existing phone service until then.

When my number port was complete, I just went to the phone box attached to the outside of my house, and unhooked the phone company plug. Then I plugged my ooma into the phone jack and all my house phones were ooma-ized. very cool and easy.

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