1/18/2012

Great for difficult to reach areas Vacuum

I absolutely love this thing! I bought it because of the product reviews but was a tiny bit hesitant because of the reviews complaining about the absence of cradle charger (which the old model had). Actually, I am really glad it does not have a cradle charger because cradles always take up so much room on the counter and you have to hold down the cradle and forcibly remove whatever is charging. This is wonderful because it folds flat and just sits on the counter like a box. The suction is amazing - I did not even know that anyone made a hand held vac with this much suction!!! Also, the battery goes forever and it is a breeze to clean!

--I want to get one for every room in the house! One reviewer said that debris fell out of the channel/tube when he folded it closed; I had no problem with this and the only thing I can think of that might cause such a thing to happen is that maybe something too large got caught in the tube and everything else just got backed up behind it. Although the product description states there is a wall-mountable charging base, this model DOES NOT include one. We have a PHV1800Black & Decker PHV1800CB 18-Volt Pivoting-Nose Cordless Energy-Star Handheld Vacuum Cleaner and we LOVE it! My mom wanted one for Christmas. Since the product description stated the charging base was included, I ignorantly believed this to be true! After contacting Amazon, they told us to contact the manufacturer about "forgetting the base" in our box. The box does not even show a base, and taking the hand vac out and looking, there is no where to connect to a base. So Amazon was contacted again and this time(not the manufacturer fault that description is wrong on Amazon), they sent us the same hand vac, hoping this one would include the wall-mountable charging base, as the customer service rep, #3 or 4 nthat we contacted:-(, said he could not communicate with the warehouse that sends out the merchandise. Well, of course the second hand vac did not include the charging base. So now, we have 2 to send back and still need to buy my mom a Christmas gift. I have bought 90% of my Christmas gifts from Amazon this year and it was very annoying to be blown off repeatedly by customer service. So, if you want a wall-mountable charging base, get the PHV1800. We couldn't do without the charging base, with 2 toddlers, it really is convenient. And Amazon, your description is wrong and you should change it so other customers are not misled.

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