The S1500 Instant PDF Sheet-Fed Scanner for PC Review 2012

I bought this scanner encouraged by very enthusiastic reviews here on Amazon. On the basis of my first two months of using this scanner every few days, I would agree with many reviewers that it is an excellent scanner...if it works or until it works properly. I liked it so much. But after it started to scan distortedly, I received no real repair from Fujitsu.I feel very disappointed about Fujitsu technical support/repair services and decided to write a review, just to warn any potential buyer that they should not count on Fujitsu support if there is any problem with the scanner. I thought in a country like USA, Fujitsu would really do their best to keep the clients satisfied. (I am aware that other buyers might have had a better experience than mine with Fujitsu customer service).

Here is my story. Two weeks ago I called technical support at Fujitsu. After 10 minutes of waiting I got through to an agent to whom I explained the issue of my malfunctioning scapsnap. 1/4 of a scanned text page is blurred and what is a straight line of words on my xerox copy looks later, after scanning, like a wave of words on the PDF, one word is higher one lower, just a like a wave on a storm ocean. It looks awful. Anyway, the agent asked me questions and I answered them. Then I emailed him a sample page to show the problem, the receipt etc. I received the case number and was allowed to send my two-month old unit for repair. The first agent confused my personal date which I exactly told him by phone and then additionally sent him by email. The second time I called Fujitsu customer service to correct the errors of the 1st agent, I waited 45 minutes and did not get through to any agent. They were busy. So I left a message and another agent called back 30 minutes later. He corrected my personal data. Then I needed to send a fax. I do not have one so I went to a place where there is one. Then packing. I packed the unit in the original box and I also put it in another, a little bigger box and wrapped in protective material, for additional protection in shipment. Everything took me almost half a day (including my time spent in UPS). Today I received my scansnap back. The additional box was dismissed or thrown away by repair services because my unit was shipped in the original box only and it does not look as good as it used to when I was sending it for repair. However, as for the so-called repair of this unit and Fujitsu technical support/repair, I found it the MOST FRUSTRATING EXPERIENCE with any technical support/repair services in 40 years of my life: half a day lost to be authorized to send this unit, plus $16.68 spent in UPS for shipment (never refunded), and now I got back the scanner without any note from the services about the problem. But when I started scanning I quickly understood why. The first scanned pages revealed the warranty claims of a customer do not mean much to Fujitsu repair services. They did ABSOLUTELY NOTHING.

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