am currently very disappointed with this purchase. This a great looking value computer that was purchased for my wife who needed something simple for surfing the web and editing family pics. Based on these needs it was a great fit at an awesome price, $399! All was well out of the box and the initial usage was a breeze.
Unfortunately after 2 days the wireless NIC just stopped working. I know this a hardware issue because all my other wireless devices have no problem connecting to my network. I am also very familiar with computer hardware since I have built a few in my day and thought it would be an easy fix to get back up and running. I reset the router, modem, wireless card to no avail. Then I made sure the card was on at all times through the power management option. I also took the time to reinstall the drivers for the wireless card and still nothing.
Next, I contacted ASUS support through the Asus members website. Support to over over 2 days to respond and told me to try the options I already tried. I am now in support limbo and have a computer that doesn't do what I purchased it for. I am very disappointed with the response so far by Asus and would definitely hesitate purchasing from them again. Hopefully I will be able to update with a better review once they make things right.
Update
Finally got this thing to work and I am glad that I took the time to have it fixed. ASUS support was great after dealing with my early frustrations. This thing is a huge value for the price and my wife loves it for general use like pictures, web browsing, and Office applications. I would purchase again in heartbeat for $400. Great value for non power users. Thanks ASUS.
Unfortunately after 2 days the wireless NIC just stopped working. I know this a hardware issue because all my other wireless devices have no problem connecting to my network. I am also very familiar with computer hardware since I have built a few in my day and thought it would be an easy fix to get back up and running. I reset the router, modem, wireless card to no avail. Then I made sure the card was on at all times through the power management option. I also took the time to reinstall the drivers for the wireless card and still nothing.
Next, I contacted ASUS support through the Asus members website. Support to over over 2 days to respond and told me to try the options I already tried. I am now in support limbo and have a computer that doesn't do what I purchased it for. I am very disappointed with the response so far by Asus and would definitely hesitate purchasing from them again. Hopefully I will be able to update with a better review once they make things right.
Update
Finally got this thing to work and I am glad that I took the time to have it fixed. ASUS support was great after dealing with my early frustrations. This thing is a huge value for the price and my wife loves it for general use like pictures, web browsing, and Office applications. I would purchase again in heartbeat for $400. Great value for non power users. Thanks ASUS.
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