11/15/2012

discovered first issue in my TV and i ended up going through warranty.

Just bought this tv and I am thoroughly impressed! It blows the 50" Panasonic Viera, that I have in my living room, away. The pictures are clearer and sharper. This is truly a high definition tv. I just watched the Michigan State/Boise game on the samsung, and it was awesome. The set up was so easy, all I had to do was to keep pressing the enter button. The internet connection is way better than other "smart" TVs I've seen. And the apps work very well. I tried the YouTube app and was impressed by the clarity. It only "buffered" once while watching a 5 minute video, and the buffering was just for 1-2 seconds. It also has way more apps than the Panasonic Viera.
I bought this tv largely for it's features, including allshare/dlna. So, I was quite disappointed when I couldn't Stream pictures from my Samsung laptop to the tv because the allshare software doesn't support 64- bit windows 7 (according to Samsung support)...that's why i gave the product 4 stars instead of 5. However, I can still access music, videos and pictures through a USB connection. I will definitely recommend this product.
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Update: I tried the allshare again with my Toshiba laptop which runs the same 64-bit Windows 7 OS as my Samsung laptop. Guess what? The streaming worked. I contacted Samsung again to troubleshoot the communication problem between a Samsung Laptop and a Samsung TV, but they just kept repeating the same line - allshare is not compatible with 64-bit Windows 7 OS. I pointed out that it was a stupid excuse and it doesn't make sense because it works perfectly with my Toshiba laptop which has the same OS. Samsung makes good products, but it's tech support is one of the worst because they don't know anything. You'd expect them to be experts in Samsung products, but all they do is tell you to reinstall the driver. I had the same problem when I bought my Samsung laptop a couple of months ago - the bluetooth streaming didn't work right the first time. I eventually diagnosed the problem myself (just like I did tonight). I finally found out what the problem was - my media player (not firewall) was restricting streaming to other devices.Overall this TV is best in its class in terms of features it provide, really cheap as compare to other brands,, Also Its the smart TV which support applications to watch VUDU or HULU or facebook etc. As i said in review heading TV is good if you are lucky enough to have one without these quality control related Samsung issues otherwise all the very best with Samsung warranty support.

I went through this lengthy cycle/hassle as i just crossed the amazon return period before i discovered first issue in my TV and i ended up going through warranty.

Samsung - If you are reading this, please improve your quality control methods before delivering the products to consumer. I know you are the largest LCD/LED panel manufacturer in the market and first in the market to introduce next generation panels for the TV. I also know dead pixels are common in TV's and most manufacturer even don't cover them under warranty until they are large enough in number to bother your watching experience. but I'll still suggest to have better customer feedback and quality product manufacturer brand in your bucket, you need to be little ahead in the mkt trends. why to deliver the panel to consumer if you know its faulty and just wait for the complain until customer discovers and if not then you saved small bucks as customer don't even know he has dead pixel.

Buyers - Please check your screen Panel thoroughly within return period of Amazon to have screen without dead pixels. there are plenty of googled articles to explain how to check them easy enough.

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