Cool Design and gadgets Lastest news*: So, for customer service, Bose ROCKS

I am a Vine reviewer, and often receive products before their release to the public. This Bose Solo TV Sound System is one of these products.

I received this sound system with no knowledge of what it really is. No expectations, except that it a Bose product, so I had an expectation that it'd be quality.

Upon receipt, the unit did not work properly. I contacted Bose directly and they were AMAZING. They immediately sent me out a new one, and explained that the product is still in beta-testing. (They were surprised that I received the product so early before its release.) I sent back the old one, and they told me that it had old software on it (pre-release). No worries on it being in the official-product. The second one had the same problem (since they sent out the second before they got the first back, they didn't realize that the stock was of old software). No problem--Bose sent out another. The rep that I worked with (they assign you one person to talk to--a real, live person who emails you back immediately if you have a question) was GREAT. He checked on me to be sure it was working properly, and answered all questions I had promptly.

So, for customer service, Bose ROCKS! I would have no problem doing business with them in the future, knowing that they care this much about making things right.

(This is as opposed to a review I did for LG, where they couldn't care less when their product had failures--they were going to charge me to even check it out...even when I told them that I am a Vine reviewer and their customer service would be on my review...some companies couldn't care less.)

So, to the details of my system:

I have an LG 3D HDTV (http://www.amazon.com/LG-55LM7600-55-Inch-LED-LCD-Glasses/dp/B006ZH0M9Q/ref=sr_1_4?ie=UTF8&qid=1345651587&sr=8-4&keywords=lg+55+inch+hdtv) and run a Sony Blue Ray Player (http://www.amazon.com/Sony-BDP-S590-Blue-ray-Player-Built/dp/B0081SJP7W/ref=sr_1_7?s=electronics&ie=UTF8&qid=1345651686&sr=1-7&keywords=3d+blu+ray+player+sony). I use low-loss optical audio cables (http://www.amazon.com/AmazonBasics-Digital-Optical-Audio-Toslink/dp/B001TH7GSW/ref=sr_1_1?ie=UTF8&qid=1345651814&sr=8-1&keywords=optical+audio+cable+amazon).

The set up was simple. Plug it into the wall outlet, plug it into the tv (use the optical audio!)...well, lah. It's ready. If your tv needs a manual change to the external audio, be sure you know where that is. My tv had an automatic switch to any external audio outlet. I had to do nothing to switch it.

I have run this speaker through all sorts of testing. News programs, Movies, Music stations, using all sorts of sound bands.

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Cool Design and gadgets Lastest news*

11/06/2012

So, for customer service, Bose ROCKS

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