2/02/2012

1080p 60 Hz LCD HDTV with 2-Year Warranty For 2012

Since writing this review, I was contacted by phone both by TCL directly and the management of A&D Electronics and they are currently shipping me a new unit, 2-day air, and have profusely apologized for the extensive communication issues I received during the service process.

I still believe TCL would benefit from a significant investment and restructuring in their customer service workflow, and the frustrations of my customer-service experience will weigh into my decision to purchase again from them. But they have finally resolved my issue in a very high-touch manner, so I have moved my original review of one star to three stars. I hope that others who experience similar customer service woes can also find resolution for their issues.

--------
ORIGINAL REVIEW: (1 Star)

I have loved this TV and actually bought two more, for my family and my office. The picture quality for the price is unbeatable. However, after 5 months, the screen developed a weird issue where a 2 inch strip of pixels displayed a reversed (left to right) image. I call customer service, and after a long wait talked with someone who took my info and asked me to unplug the TV and plug it back in. When that didn't work, she said "I cannot help you further, so I'm escalating your case to level 2." She gave me a different number to call which is for some company called AD Electronics USA. I called it for 4 days straight and got a perpetual busy signal. Finally, I was able to get through. The guy I talked with (cs10@adelectronicsusa.com) asked me to email him my receipt and a short description of the problem, and then said he would call me back because they were closing for the night.

That was 10 days ago. He will not respond via email or phone. So I'm stuck with a broken TV and little recourse to get it fixed. I am absolutely flabbergasted at how this company treats customers and sick that I have loudly recommended it to other people as a quality TV. Bought this t.v. for a new apartment and with a few caveats, am pleased with my purchase. The picture quality is great, sound completely adequate for my needs. The only oddities are these. The T.V. turns itself on randomly. I turn it off and somewhere between 1 and 8 hours later it turns back on. read the manual - found nothing to explain it, googled and found one user with a similar complaint who was advised to contact the manufacturer. That seems somewhat ominous - I will contact the company and post later with the outcome. The second oddity is that COMCAST does not have the codes from TCL to program the Comcast remote. The installer had thought I would find something on the Internet and I did, but not for my model. However, after reading that TCL builds many RCA t.v.s I went back to Comcast page on programming your remote and checked the RCA codes. Turned out that the "most likely" RCA code worked like a charm.

More :

Buy Cheap Low Price Sharp Aquos LC42D64U 42-Inch 1080p LCD
Buy Cheap Low Price ViewSonic CD4232 42-Inch 1920x1080p Full HD
Buy Cheap Low Price LG 47LE5400 47-Inch 1080p 120 Hz
Buy Cheap Low Price Samsung UN55D8000 55-Inch 1080p 240Hz 3D
Buy Cheap Low Price Sharp Aquos LC37D44U 37-Inch 720p LCD
Buy Cheap Low Price VIZIO E422VA 42-Inch LCD 1080p HDTV
Buy Cheap Low Price Coby TFTV1524 15-Inch Widescreen TFT LCD
Buy Cheap Low Price Samsung UN46D6000 46-Inch 1080p 120 Hz
Buy Cheap Low Price Toshiba 24PB1E 24" Multi-System Television Full
Buy Cheap Low Price Sharp Aquos LC32D44U 32-Inch 720p LCD
Buy Cheap Low Price VIZIO VF552XVT 55-Inch Class XVT Series
Buy Cheap Low Price Toshiba 42TL515U 42-Inch Natural 3D 1080p
Buy Cheap Low Price Sony BRAVIA KDL55NX720 55-inch 1080p 3D
Buy Cheap Low Price Elite Black 70" Pro-70x5fd Flat Panel
Buy Cheap Low Price Haier HL26P2 HL26P2 26 720p LCD
Buy Cheap Low Price VIZIO XVT3D650SV 65-Inch Theater 3D Edge
Buy Cheap Low Price 32" Outdoor TV Cover Soft Non
Buy Cheap Low Price Philips 46PFL5706/F7 46-inch 1080p 120 Hz
Buy Cheap Low Price LG Infinia 60PZ750 60-Inch 1080p 600
Buy Cheap Low Price JVC Procision DLAX30
Buy Cheap Low Price Samsung LN40D630 40-Inch 1080p 120 Hz
Buy Cheap Low Price Dynex DX-L19-10A 19" LCD TV widescreen
Buy Cheap Low Price VideoSecu Tilting TV Wall Mount Bracket
Buy Cheap Low Price Samsung UN40C7000 40-Inch 1080p 240 Hz
Buy Cheap Low Price Sony BRAVIA KDL40EX720 40-Inch 1080p 3D
Buy Cheap Low Price Sony BRAVIA V-Series KDL-52V5100 52-Inch 1080p
Buy Cheap Low Price VideoSecu Black Swivel Tilt Single Stud
Buy Cheap Low Price Toshiba 26SL400U 26-Inch 720p Ultra Thin
Buy Cheap Low Price Sony BRAVIA XBR KDL-32XBR9 32-Inch 1080p
Buy Cheap Low Price Ultra-Slim Black Adjustable Tilt/Tilting Wall Mount
Buy Cheap Low Price Sony BRAVIA KDL46EX523 46-Inch Integrated WiFi
Buy Cheap Low Price LG 22LG30 22-Inch 720p LCD HDTV
Buy Cheap Low Price Samsung LN40D503 40-Inch 1080p LCD HDTV
Buy Cheap Low Price VIZIO 32 Inch Class LCD HDTV
Buy Cheap Low Price Acer AT3265 32-Inch 1080p LCD TV
Buy Cheap Low Price Sylvania Emerson 32" Class LCD 720p
Buy Cheap Low Price Panasonic TC-P42S2 42-Inch 1080p Plasma HDTV
Buy Cheap Low Price Panasonic VIERA G1 Series TC-L32G1 32-Inch
Buy Cheap Low Price LG 47SL80 47-Inch Seamless 240 Hz
Buy Cheap Low Price VIZIO E550VA 55-Inch 1080p 120 Hz
Buy Cheap Low Price Philips 46PFL7705DV/F7 46-Inch 120 Hz LED
Buy Cheap Low Price Samsung LN22B460 22-Inch 720p LCD HDTV
Buy Cheap Low Price JVC JLC37BC3000 37-Inch 1080p LCD TV
Buy Cheap Low Price TCL L40FHDF11TA 40-Inch 1080p 60 Hz
Buy Cheap Low Price Samsung LN37D550 37-Inch 1080p 60Hz LCD
Buy Cheap Low Price Sharp AQUOS LC46D78UN 46-Inch 1080p LCD
Buy Cheap Low Price Samsung UN55D6000 55-Inch 1080p 120Hz LED
Buy Cheap Low Price Samsung UN46D8000 46-Inch 1080p 240Hz 3D
Buy Cheap Low Price Sharp LC46LE830U Quattron 46-inch 1080p 120
Buy Cheap Low Price Mitsubishi LT-40164 40-Inch 1080p 120 Hz
Buy Cheap Low Price JVC LT-22AM21 22-inch LCD 720p HDTV
Buy Cheap Low Price AOC L22H998 22-Inch 1080p LCD HDTV
Buy Cheap Low Price VIZIO E420VL 42-inch Class LCD HDTV
Buy Cheap Low Price LG 47LG90 47-Inch LED Backlit 1080p
Buy Cheap Low Price Toshiba 24SLV411U 24-Inch 1080p LED-LCD HDTV
Buy Cheap Low Price Sylvania LC260SS1 26-Inch 720p LCD HDTV
Buy Cheap Low Price Toshiba 19SL410U 19-Inch 720p 60 Hz
Buy Cheap Low Price Haier HL22XSLW2 White 22-Inch Ultra Slim
Buy Cheap Low Price Samsung LN19B360 19-Inch 720p LCD HDTV
Buy Cheap Low Price VideoSecu Mounts Articulating Swing Arm Wall
Buy Cheap Low Price Sharp AQUOS LC26SB28UT 26-Inch 720p LCD
Buy Cheap Low Price Toshiba 46WX800U 46-Inch 1080p 240 Hz
Buy Cheap Low Price 42" Commercial LCD
Buy Cheap Low Price LG Infinia 60PK950 60-inch 1080p Plasma
Buy Cheap Low Price VIZIO XVT473SV 47-inch Class Full Array
Buy Cheap Low Price Brand new Ultra Thin Tilt Adjustable
Buy Cheap Low Price Samsung UN19D4003 19-Inch 720p 60Hz LED
Buy Cheap Low Price Toshiba 37E200U 37-Inch 1080p 60 Hz
Buy Cheap Low Price Philips 32PFL4505D/F7 32-Inch 1080p LED LCD
Buy Cheap Low Price Coby LEDTV2426 24-Inch 1080p HDMI LED
Buy Cheap Low Price Mitsubishi WD60735 180 Watt TV Lamp
Buy Cheap Low Price Sharp LC52LE835U Quattron 52-inch 1080p 240
Buy Cheap Low Price Panasonic VIERA TC-L42E3 42-Inch 1080p 60
Buy Cheap Low Price VIZIO E190VA 19-Inch Class Edge Lit
Buy Cheap Low Price Mitsubishi LT-55154 55-Inch 1080p 120 Hz
Buy Cheap Low Price Haier HL55XZK22 Black 55-Inch 1080p 120
Buy Cheap Low Price LT32E710 32" 1080p 1920 x 1080
Buy Cheap Low Price Samsung UN46C8000 46-Inch 1080p 3D 240
Buy Cheap Low Price Sharp LC60LE835U Quattron 60-inch 1080p 240
Buy Cheap Low Price Panasonic VIERA TC-L42U30 42-Inch 1080p 120Hz
Buy Cheap Low Price Samsung UN60C6300 60-Inch 1080p 120 Hz
Buy Cheap Low Price Samsung LN32C350 32-Inch 720p 60 Hz
Buy Cheap Low Price Samsung UN19D4000 19-Inch 720p 60Hz LED
Buy Cheap Low Price VIZIO E472VL 47-Inch Class LCD HDTV
Buy Cheap Low Price Sansui HDLCD2612 26-Inch 720p LCD HDTV
Buy Cheap Low Price Samsung UN60D8000 60-Inch 1080p 240 Hz
Buy Cheap Low Price Samsung LN46A750 46-Inch 1080p DLNA LCD
Buy Cheap Low Price iview 1900LEDTV 18.5-Inch 720p LCD TV
Buy Cheap Low Price 42PW350 42-Inch 3D Plasma HDTV Bundle
Buy Cheap Low Price SONY 4-927-649-01 BELT OEM ORIGINAL PART
Buy Cheap Low Price Curtis LCD2425A 24" 1080p 60Hz LCD
Buy Cheap Low Price Toshiba 55G300U 55-Inch 1080p 120 Hz
Buy Cheap Low Price Pyle Home PTC32LC 32-Inch LCD HDTV
Buy Cheap Low Price VIZIO E370VA 37-inch Full HD 1080p
Buy Cheap Low Price Panasonic VIERA S1 Series TC-P46S1 46-Inch
Buy Cheap Low Price Samsung UN55B7000 55-Inch 1080p 120 Hz
Buy Cheap Low Price Panasonic Tcp65vt25 3d Tv
Buy Cheap Low Price LG 50PW350 50-Inch 720p 600 Hz
Buy Cheap Low Price Mitsubishi WD-92840 92-Inch 1080p Projection TV
Buy Cheap Low Price Black Adjustable Tilt/Tilting Wall Mount Bracket

No comments:

Post a Comment

Note: Only a member of this blog may post a comment.