I have bought S I X Panasonic hair trimmers in the last eight years. Every single one of them failed. I believe I have sent in every single one of them to be repaired while they were still under warranty.
The latest one, the ER-GN30, was bought only four months ago. Yesterday it started making a loud buzzing noise, which it had not made previously.
I called the number on the warranty sheet enclosed with the product, and THEY tell me they do not fix ear and nose trimmers, and I have to send it to Texas, which address is not even on the warranty sheet.
This is the last Panasonic product I will ever buy.I, like other excited users, was very pleased with it's performance, it worked great, very close cut, powerful, easy to use, etc... performed great!
However! After a few uses(about 8 or so) I heard this horrendous grinding noise and the tip got really hot and even quit working... At first I thought replacing the battery...still the same problem...
Long story short, the blades inside the head are spring controlled.... after a few uses the springs just bust out and pushes the blades harshly against the tip head..thus creating the grinding noise that makes the battery and motor wear out..on top of that it inhibits cutting abilities(I tried it 3 times... by now it just rips out hairs if it can catch any...otherwise it's not really working at all).
I really wanted this to work.... it's a shame because it performed great the first few times, but like many(read the reviews!!! The good ones are from excited users who had just purchased it... I was like that too...as it performs good...then later, by design it fails....) My unit is not a lone, I have heard this from many other people who have owned this device.... They need to fix this issue by finding out how to retain those springs that hold the blades in.
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