Nice performance speed, weird cd drive clicking noise

I actually have a new Toshiba Satellite L740 purchased in July 2011 and just want to warn everyone about Toshiba's standard warranty coverage. I also purchased the extended 3 year standard warranty. After 5 months, I had a single vertical gray line show up on the laptop display about 1/8 inch wide, so I called Toshiba support.

After some minor troubleshooting, I was told that vertical display lines are not the result of normal usage, that they were an indication of damage and are not covered by the warranty. The case manager also confirmed that this would not be covered. He said I could still send in the laptop but that the Toshiba "Depot" would just say it was caused by abuse and only provide an estimate for repair costs regardless of whether there were any actual signs of damage. I was at a loss.

After searching on the internet, I have found that this is a common practice for Toshiba Support, claiming all defects are the result of abuse. Please search for yourself before purchasing a Toshiba product, you will find countless of similar cases where normal laptop users are refused coverage because Toshiba claims abuse and damage for malfunctions during the warranty period.

I purchased this Toshiba laptop because they rated higher in reliability, but now I realize that I would rather have a slightly less reliable laptop, that actually has warranty coverage than this situation I have with Toshiba.

Regardless, by posting this review I can't possibly hope to harm Toshiba or convince them that they need to stop this practice, they will still sell laptops all day long. I only hope to inform others of my experience with Toshiba warranty coverage and urge you to research Toshiba's support practices. If you still must have a Toshiba, I suggest to purchase a 3rd party warranty.
I recently purchased this laptop for my business (which is primarily writing and researching). I use primarily MS Word and PowerPoint - and for those uses it works fine. BUT - too much multi-tasking slows the thing down to herky-jerky response because the clock time is so slow. If you watch a lot of videos on YouTube, avoid this one. Even multi-tasking MS Word with Internet searches on a variety of search engines is a frustrating activity. I can't imagine the frustration level for a person who tried to use this for gaming.

This is my fourth TOSHIBA laptop and I liked all the others. But this one is a little lacking.

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